Privacy Policy
Effective October 23, 2026
This policy explains what information High Country Tools ("HCT," "we") collects when you visit highcountrytool.com, buy from us or contact us, how we use it, and the choices you have. We will never sell your personal information.
Information We Collect
- Information you give us: your name, email, phone number, shipping and billing address, order details, messages you send us, and any product reviews you write.
- Payment information: entered at checkout and handled by our payment processors (Wix Payments and PayPal). We never see or store your full card number.
- Information collected automatically: your device and browser type, IP address, pages you view, and the site that referred you, collected with cookies and similar technologies.
- Information from partners: if you're a Kinetic Carving member, Kinetic Carving shares your name with us so we can issue your personal member discount code.
How We Use It
- To process, ship and support your orders, including returns and warranty claims
- To answer your questions and provide customer support
- To send marketing emails if you sign up for them (every email has an unsubscribe link)
- To improve our website and products, and to prevent fraud
- To show you relevant ads on other sites and apps, such as Google, Facebook and Instagram
Cookies and Advertising
We use cookies and analytics to keep the site working, understand how it's used, and personalize your experience. We also use advertising tools from Meta (Facebook and Instagram) and Google, which may collect information about your activity on our site and other websites over time to show you relevant ads and measure how they perform.
You can block or delete cookies in your browser settings, and opt out of personalized ads through:
Digital Advertising Alliance Opt-Out
Our website does not currently respond to browser "Do Not Track" signals.
How We Share Information
We only share information with trusted service providers that help us run our business: Wix (which hosts our store and checkout), payment processors, shipping carriers, email services, and advertising platforms. We may also share information if required by law or to protect our rights and customers.
How Long We Keep It
We keep order records for as long as needed to fulfill orders, honor warranties, and meet tax and accounting requirements. Other information is kept only as long as it's useful for the purposes above.
Your Choices and Rights
You can unsubscribe from marketing emails at any time using the link in any email. You can also ask us to show you, correct or delete the personal information we hold about you by emailing support@highcountrytool.com. Depending on where you live, you may have additional privacy rights, and we'll honor requests as required by law.
Children
Our site is not directed to children under 13, and we do not knowingly collect personal information from them.
Security
We take reasonable steps to protect your information, but no website or online service is completely secure.
Changes to This Policy
We may update this policy from time to time. When we do, we'll post the new version here and change the effective date above.