Policies and Warranty
Warranty
High Country Tools (HCT) products are backed by a lifetime warranty against manufacturer defects.
If a product fails due to a defect in materials or workmanship, we will repair or replace the item at our discretion.
This warranty does not cover:
-
Normal wear from use
-
Improper use, misuse, or abuse
-
Damage caused by incorrect speeds, feeds, or machine setup
-
Damage caused by accidents or improper storage
If you believe your tool has a manufacturing defect, please contact us with photos and a description of the issue. We will review the claim and work with you to resolve it.
Shipping Policy
Orders are typically processed within 1–3 business days after payment is received.
High Country Tools is a small, firefighter-owned business. Caleb serves full-time as a firefighter and works extended 48-hour and occasionally 72-hour shifts. Because of this schedule, same-day shipping is not always possible. Orders are still processed as quickly as possible, and when delays occur we frequently upgrade packages to priority shipping whenever possible.
Shipping times vary depending on the destination and carrier. Once your order ships, you will receive a tracking number by email.
Please ensure your shipping address is correct when placing your order. High Country Tools is not responsible for delays caused by shipping carriers or incorrect address information provided at checkout.
​
Returns & Refunds
HCT is committed to 100% satisfaction with your purchase.
Unused items may be returned within 30 days of delivery for a refund or exchange.
Return conditions:
-
Item must be unused and in original condition
-
Customer is responsible for return shipping costs
-
Refunds will be issued once the item is received and inspected
Used tools are generally not eligible for return, unless the item qualifies under our manufacturer defect warranty.
Terms & Conditions
By purchasing products from High Country Tools, the customer acknowledges that CNC tooling and cutting tools can be dangerous if used improperly.
Customers are responsible for:
-
Operating machinery safely
-
Following manufacturer recommendations for speeds, feeds, and safety practices
-
Using appropriate protective equipment
High Country Tools is not liable for injury, property damage, or incidental losses resulting from improper tool use.
California Proposition 65
Drilling, sawing, sanding, or machining wood products can expose you to wood and plastic dust, substances known to the State of California to cause cancer.
Avoid inhaling wood dust and use appropriate safety equipment such as dust collection systems and respirators.
For more information visit:
https://www.p65warnings.ca.gov/wood
Contact
If you have any questions about our policies or your order, please contact us: