Shipping Policy

Effective October 23, 2026

Processing Time

Orders are typically processed within 1–3 business days after payment is received.

High Country Tools is a small, firefighter-owned business. Caleb serves full-time as a firefighter and works extended 48-hour and occasionally 72-hour shifts. Because of this schedule, same-day shipping is not always possible. Orders are still processed as quickly as possible, and when delays occur we frequently upgrade packages to priority shipping whenever possible.

Shipping Rates

• Free USPS Ground shipping on orders over $80
• Free USPS Priority shipping on orders over $125
• Faster options, including overnight, are available at checkout for an added cost

Shipping costs for orders below these amounts are calculated at checkout.

Tracking and Delivery

Orders ship from Denver, Colorado. Shipping times vary depending on the destination and carrier. Once your order ships, you will receive a tracking number by email.

Please ensure your shipping address is correct when placing your order. High Country Tools is not responsible for delays caused by shipping carriers or incorrect address information provided at checkout.

International Orders

We ship to many countries outside the United States. International shipping rates are calculated at checkout. Customs duties, import taxes and brokerage fees are the customer's responsibility, and delivery times vary by country and customs processing.

Lost or Damaged Packages

If your package arrives damaged, contact us within 14 days of delivery with photos of the package and the items. If your tracking hasn't updated for 14 days or shows delivered but you can't find it, contact us and we'll work with the carrier to locate it. Either way, we'll make it right with a replacement or refund once the issue is confirmed.